Privacy Policy
Last updated: 23 September 2026
1. Information We Collect
We may collect the following types of personal information:
- Contact details: Parent/guardian name and mobile number
- Student details: Child's current year level
- Enrolment information: Program preferences and timetable selections, where you choose to enrol
- Assessment data: Diagnostic and progress results, where your child attends an assessment or enrols in a program
- Communications: Messages sent via our website forms, phone, or email
- Website usage data: Pages visited, device/browser type, general location (city/region) — collected via Google Analytics 4 and Meta Pixel. This data is aggregated and does not personally identify you
2. How We Collect Information
We collect personal information:
- Directly from you — when you submit a booking form on one of our pages, or contact us by phone or email
- From your child — during assessments and classroom activities, where applicable
- Automatically — through cookies and analytics tools when you use our website
3. How We Use Your Information
- To contact you and confirm a suitable assessment or class time
- To provide tutoring services, assessments, and academic programs
- To generate student progress reports and feedback
- To communicate with parents/guardians about their child's progress, schedules, and centre updates
- To improve our services and website experience
- To comply with legal obligations
4. Children's Privacy
Our services are designed for school-aged students. We collect student information (such as year level and assessment data) with the consent of the parent or guardian who submits our forms. We communicate primarily with the parent/guardian for all service and progress matters. We do not knowingly collect personal information from children without parental consent.
5. Disclosure of Information
We may share personal information with:
- Our teaching staff — to deliver tutoring and assessment services
- Analytics providers — such as Google Analytics and Meta, for website improvement (aggregated, non-identifying data)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies
Our website uses cookies and similar technologies (including Google Analytics and Meta Pixel) to improve your browsing experience and measure website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you or your child
- Request correction of any inaccurate or outdated information
- Withdraw consent for future communications at any time
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites, including other PEN Education locations. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact PEN Education Rockdale directly:
- Address: Level 1, 552 Princes Highway, Rockdale NSW 2216
- Phone: 0431 174 022
- Email: info@penrockdale.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).